HOLEHouse of Limited Edition

Wholesale Terms & Conditions

For wholesale orders, please reference the product name, size, SKU, and requested quantity.

Minimum Order Requirements

  • Minimum 20 pieces per product or 10 pieces per size, unless otherwise approved in writing.

Production Timeline

  • Standard items: 4–6 weeks from order confirmation.
  • Custom or seasonal items: 6–8 weeks from order confirmation.
  • Rush orders may be available with a 25% surcharge, subject to capacity.

Delivery & Shipping

  • Standard international shipping: approximately 14–21 business days via DHL/FedEx or equivalent carrier.
  • Shipping costs are calculated based on actual volumetric weight at the time of dispatch.
  • Buyer is responsible for applicable duties, taxes, customs clearance, and import requirements.

Handmade Product Characteristics

  • Each garment is individually handcrafted. Natural variations in colour, texture, pattern placement, and dimensions are inherent and celebrated.
  • Slight differences between pieces are a testament to authentic handwork and are not considered defects.

Natural Materials

  • Indigenous wool sourced from Himalayan shepherding communities.
  • Natural dyes may include local flora such as madder root, marigold, walnut, sapanwood/brazilwood, and other botanical sources.
  • Colour variations may occur due to the natural dyeing process.

Quality Standards

  • All garments undergo quality inspection before shipping.
  • Minor irregularities in weave, hand-stitching, or natural colour variation are not considered defects.
  • Care instructions should be provided with each garment.

Payment Terms

  • 50% deposit required with order placement.
  • 50% balance due before shipping.
  • Payment via local banking, wire transfer, or Wise unless otherwise agreed.

Returns & Exchanges

  • Defective items: full refund or exchange within 30 days of receipt, subject to review.
  • Quality issues are evaluated case-by-case with clear photos and supporting details.
  • No returns for natural variations in handmade products.
  • Buyer is responsible for return shipping unless the item is confirmed defective.